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  • Room 1

Frequent Questions

When can I check-in at the hotel and at what time do I need to leave the room on the day of check-out?

Hotel check-in is available from 2pm. However, if your room is available beforehand, you will be able to enter before this time. Rooms should be vacated before 12 noon on the day of check-out.

Does the hotel have WiFi? Is it free or do I have to pay?

The hotel has free WiFi in the reception, café and restaurant areas, as well as in the rooms themselves. Bungalows do not have this service available. Ask in reception for the password.

Does the hotel have a car park?

The hotel has a large, unsupervised parking area. This car park can be found right in front of the hotel entrance.

Does the hotel have cots? Do I have to pay?

Yes, the hotel has free cots available. However, when you make your booking you should check with the hotel to see if there are any available on the date(s) of your stay.

What does the Half-Board meal plan include? Does it include drinks?

Our Half-Board meal plan will always include breakfast and dinner. Drinks are not included with this board plan.

What time is the restaurant open?

The hotel has a buffet breakfast service and a buffet or set-menu dinner service, depending on the occupancy of the hotel. The opening times are as follows: Breakfast: 8am to 10:30am. Lunch: 1:30pm to 3:30pm (only available in summer and on weekends during winter). Dinner: 8pm to 10:30pm.

Does the hotel offer transport to the ski slopes? What time is this available?

The hotel has a free minibus service which runs every day of the week during winter. From 8am, a number will be provided to each client who wishes to reach Pradollano. The service then begins at 9am until all clients are on the slopes. For returning to the hotel, the minibus begins its journeys from Pradollano at 4:30pm.

Are pets permitted?

Yes, although pets are only permitted in our Bungalows for a supplement of 5€ per day, per pet.

When do I need to pay my booking?

When you make your booking on this website, you will be required to provide credit card details, with this acting as a guarantee. You will not be charged at this point. Payment should be made directly in the hotel except for when you have selected a Non-Refundable promotion or offer.

What is a Non-Refundable Promotion/Offer/Rate?

These are rates which must be paid on the credit card you provide the details of when you make the booking. With this rate, you cannot make modifications nor can you cancel the booking. Once the booking is confirmed, no amount will be returned.

Can I purchase ski passes on the website or in the hotel itself? What time are the ski lifts open? What time are ticket offices open?

Hotels are not permitted to sell ski passes. You will be able to purchase these on the official Sierra Nevada website. The ski slopes and lifts are open from 9am until 5pm, although this may vary according to the weather conditions. The ticket offices in Plaza de Andalucia are open Monday to Friday from 8am to 5pm. On weekends, public holidays and the evening before these holidays the offices are open until 8pm. These offices are also open on Saturdays from 5:30pm to 9pm for the sale of special night ski passes.

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  • Room 1