The entrance to the hotel will be from 4:00 p.m., although if the room is available, you can enter earlier. The rooms must be vacated before 12:00 on the day of departure.

The hotel has WiFi both in the reception, cafeteria and restaurant areas, as well as in the rooms. It is a free service, consult reception for access.

The hotel has a large unguarded parking area right in front of the entrance.

Yes, the hotel has free cots, but when making your reservation you must check with the hotel to request it and see if they are available on the date of your stay.

Half Board will always include hot buffet breakfasts and buffet dinners according to occupancy. No, drinks are not included in Half Board.

For the night of 12/31/2023 and due to the impossibility of performing the service in another room, the only dinner service will be the special New Year's Eve buffet (that is, it is already included in the price of that night if it is reserved gala dinner in half board). Once the capacity of our Restaurant is complete, we will not be able to give the option of dining to those reservations that come in BB, so we recommend informing them if they intend to dine at our Hotel on the night of the December 31.

The full board service that is only offered at the Hotel Santa Cruz on weekends, the first service will always be dinner on Friday, it is operative according to occupation / availability.

The hotel has a Buffet Breakfast service, and Buffet or Menu Dinner, depending on hotel occupancy with the following hours: Breakfast: 08:00 to 10:30. Lunch: 1:30 p.m. to 3:30 p.m. Only in summer season, weekends in winter season. Dinner: 8:00 p.m. to 10:30 p.m. These hours may vary depending on the season, the information must be reconfirmed at reception. For the full board service that is only offered at the Hotel Santa Cruz on weekends, the first service will always be dinner on Friday.

The Hotel has a shuttle service to the slopes every day of the week in winter season (ask price at reception). The routes start at 9:00 a.m. to the slopes in Pradollano. To return to the hotel, the transport starts the journeys from Pradollano from 4:30 p.m.

This property does not accept pets.

When making the reservation through this website, you will be asked for a credit card as a guarantee, you will not be charged, the payment will be made directly at the hotel, except for promotions or non-refundable/refundable offers.

They are rates that are paid at the time of making the reservation with the credit card that you provide us, without the possibility of modification or cancellation, once the reservation is confirmed, no amount will be refunded.

Hotels cannot sell Ski Passes, you can purchase them on the official website of Sierra Nevada. The slopes and ski lifts are open from 9:00 a.m. to 5:00 p.m., depending on the weather conditions. The ticket offices in Plaza de Andalucía are open from Monday to Friday from 08:00 to 17:00. On weekends, holidays and the eve, it is extended until 8:00 p.m. These ticket offices are also open on Saturdays from 5:30 p.m. to 9:00 p.m. for the sale of special night ski passes. These hours may vary depending on the season, the information must be reconfirmed at reception.